Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have all the tags and packaging in original condition.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
You can always contact us for any return question at info@thepageandpost.co.nz.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at info@thepageandpost.co.nz and send your item to:
The Page and Post Booksellers
26 Talbot Street, Geraldine, New Zealand 7930
Shipping
To return your product, you should mail your product to:
The Page and Post Booksellers
26 Talbot Street, Geraldine, New Zealand 7930
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or credit, the cost of shipping will be deducted from your refund or credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please e-mail us at info@thepageandpost.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.